WHAT WE ARE ALL ABOUT

We are all about integrating existing chat channels in your contact center solution. We recognize that your customer uses WhatsApp and (or) Facebook Messenger to connect with the world around them. And now we can let them connect with you using the same channels they already use.

Through WAconnect® and FBconnect® your customer can now touch base with your staff.
No additional apps or downloads are required.

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WAconnect® let’s your customer or prospect communicate with your organization using WhatsApp. Only the most used communication channel these days.

Simply add WAconnect® to your contact center solution. Your customer or prospect will add your organization to their contact list and can always connect to an available agent.

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FBconnect® let’s your customer or prospect communicate via Facebook Messenger if that is their preferred way of communicating.

Simply add FBconnect® to your contact center solution. Your customer or prospect will add your organization to their contact list and can always connect to an available agent.

ABOUT THE CHATFACTORY

For more than a decade our software engineers and consultants implemented contact center solutions. As the awareness grew that these solutions are the lifeblood for any midsize/large organization, vendors started to facilitate different ways of communication (webchat e.d.).
Anytime, anywhere calls for a multichannel (ANY channel) strategy. Our focus now: chat integration.

Stay close to home

‘Stay close to home’ we say. Innovation through integration.
Look at your prospect or customer. What kind of communication channels are they using? Exactly: WhatsApp and Facebook Messenger.
We offer complete integration, SaaS or on-premise.

Check out our demo.

CUSTOMERS

Some of our customers:
Albelli
AllSecur
TUI
reggefiber
Travix
direktbank
abnamro
centralpoint.nl
allerhande
florius

PARTNERS

kana
VERINT
avit-xantes
MITEL
ROBIN
dimensiondata
tracebuzz
customerxs
lagarde

GET IN TOUCH

CONTACT ADDRESS

The ChatFactory
Blankenstein 110
7943 PE Meppel
The Netherlands
 

CONTACT DETAILS

Phone: +31 (0)522 481 565
E-mail: info@thechatfactory.com
WhatsApp: +31 6 230 632 82
 
 

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