WHAT WE ARE ALL ABOUT
We are all about integrating existing chat channels in your contact center solution. We recognize that your customer uses WhatsApp and (or) Facebook Messenger to connect with the world around them. And now we can let them connect with you using the same channels they already use.
Through WAconnect® and FBconnect® your customer can now touch base with your staff.
No additional apps or downloads are required.
Simply add WAconnect® to your contact center solution. Your customer or prospect will add your organization to their contact list and can always connect to an available agent.
Simply add FBconnect® to your contact center solution. Your customer or prospect will add your organization to their contact list and can always connect to an available agent.
ABOUT THE CHATFACTORY
For more than a decade our software engineers and consultants implemented contact center solutions. As the awareness grew that these solutions are the lifeblood for any midsize/large organization, vendors started to facilitate different ways of communication (webchat e.d.).
Anytime, anywhere calls for a multichannel (ANY channel) strategy. Our focus now: chat integration.
Stay close to home
‘Stay close to home’ we say. Innovation through integration.
Look at your prospect or customer. What kind of communication channels are they using? Exactly: WhatsApp and Facebook Messenger.
We offer complete integration, SaaS or on-premise.
Check out our demo.