WHAT WE ARE ALL ABOUT
We are all about integrating existing chat channels in your contact center solution. We recognize that your customer uses these channels (like Facebook Messenger) to connect with the world around them. And now we can let them connect with you using the same channels they already use. We can also advice you in using WhatsApp for business.
ABOUT THE CHATFACTORY
For more than a decade our software engineers and consultants implemented contact center solutions. As the awareness grew that these solutions are the lifeblood for any midsize/large organization, vendors started to facilitate different ways of communication (webchat e.d.).
Anytime, anywhere calls for a multichannel (ANY channel) strategy. Our focus now: chat integration.
Stay close to home
‘Stay close to home’ we say. Innovation through integration.
Look at your prospect or customer. What kind of communication channels are they using?
We offer complete integration, SaaS or on-premise.